Privacy Policy

DORALEX FACILITY SERVICES

PRIVACY POLICY

Effective Date: August 5, 2026

1. Welcome to Doralex Facility Services

Doralex Facility Services values your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains the types of information we may collect when you visit our website, request an estimate, schedule or receive cleaning services, make a payment, communicate with us, or otherwise interact with our business. It also explains how we use, protect, retain, and share that information.

This Privacy Policy applies to information collected through our website at https://doralexfacilityservices.com, through phone calls, text messages, emails, online forms, estimates, invoices, payment transactions, and in-person service interactions.

2. What Information We Collect

We may collect information that you provide directly to us, including:

Your name, business name, and contact information.
Your phone number and email address.
Your home, business, service, mailing, or billing address.
Details about the cleaning services you request.
Property details, room counts, square footage, access instructions, preferred service dates, and special cleaning instructions.
Photos or videos you voluntarily send to help us prepare an estimate, understand service needs, document a concern, or respond to a question.
Messages, feedback, reviews, survey responses, and other communications you send to us.
Invoice, transaction, and payment-related information.
Any other information you choose to provide when contacting or doing business with us.

When you visit our website, certain technical information may also be collected automatically, such as your Internet Protocol address, browser type, device type, operating system, pages visited, referring website, approximate location based on your Internet connection, and the date and time of your visit.

3. How We Use Your Information

We may use the information we collect to:

Respond to questions and service inquiries.
Prepare and provide estimates or quotes.
Schedule, confirm, change, or cancel appointments.
Provide residential, commercial, janitorial, and specialty cleaning services.
Communicate about service details, property access, scheduling, staffing, and customer requests.
Send estimates, invoices, receipts, payment confirmations, and account-related notices.
Process and document payments.
Provide customer service and respond to feedback or concerns.
Review photos or information related to service needs, quality concerns, incidents, or damage claims.
Improve our website, services, scheduling, communication, and customer experience.
Maintain business, accounting, and transaction records.
Protect our website, customers, employees, and business from fraud, misuse, or security concerns.
Send marketing or promotional communications only when appropriate and permitted, and allow you to opt out.

4. Payment Information

Doralex Facility Services may accept payment by cash, check, debit card, credit card, electronic bank transfer, Automated Clearing House transfer, or another approved payment method.

Electronic payments may be processed by a bank, card network, payment processor, invoicing platform, or other financial service provider. Those providers may collect payment card, bank account, billing, and transaction information needed to complete the payment. Doralex Facility Services does not intentionally store complete payment card numbers or card security codes on its own systems.

We may retain limited payment records, such as the customer name, billing address, invoice number, payment method, transaction amount, payment date, payment status, check information, or bank-transfer confirmation, for bookkeeping, customer service, and recordkeeping purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functions, remember preferences, improve performance, understand how visitors use the website, and help keep the website secure.

We may also use website hosting, analytics, form, scheduling, or security providers that collect limited technical information on our behalf. You may be able to manage or disable cookies through your browser settings. Disabling cookies may affect how certain website features work.

6. SMS and Text Messaging Privacy

When you provide your mobile phone number and agree to receive text messages from Doralex Facility Services, we may send messages related to your requested or scheduled services.

Text messages may include:

Appointment confirmations and reminders.
Scheduling and arrival updates.
Estimate or quote information.
Invoice and payment-related messages.
Service notifications and customer-support responses.
Requests for information or photos related to a cleaning service.

Message frequency varies based on your interactions with us and the services you request. Message and data rates may apply. You may reply STOP to opt out of text messages or HELP for assistance. You may also contact us directly at (618) 538-1983.

Consent to receive text messages is not a condition of purchasing services. Mobile information, SMS consent, and SMS opt-in information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

We may share mobile information with service providers that help us send and manage text messages, but only as needed to provide those services.

7. Information Sharing

Doralex Facility Services does not sell or rent personal information. We may share limited information with trusted service providers that help us operate our business, such as website hosts, scheduling platforms, invoicing systems, payment processors, accountants, email providers, phone and messaging providers, insurance providers, or technology-support providers.

These providers receive only the information reasonably needed to perform services for us. We may also disclose information when needed to protect our customers, employees, property, website, business operations, or to respond to a valid official request.

If our business is reorganized, transferred, sold, or combined with another business, customer information may be included as part of that transaction.

8. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include secure systems, limited access, password protection, encrypted website connections, and the use of reputable service providers.

No website, electronic transmission, or storage method can be guaranteed to be completely secure. Customers should avoid sending highly sensitive information through unsecured email or text messages.

9. Data Retention

We retain personal information only for as long as reasonably needed to provide services, communicate with customers, maintain business and payment records, resolve questions or disputes, protect our business, and support normal recordkeeping.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer reasonably needed, we may delete it, securely dispose of it, or remove identifying details.

10. Your Privacy Choices

You may contact us to request that we update or correct your contact information. You may also ask questions about the information we maintain about you or request that we delete information that is no longer needed, subject to records we need to keep for completed services, payments, security, or business purposes.

You may unsubscribe from promotional emails by using the unsubscribe option included in the message, when available, or by contacting us. You may stop text messages by replying STOP.

Please note that even after opting out of promotional messages, we may still contact you about an active estimate, scheduled service, invoice, payment, customer-service request, or other necessary business communication.

11. Children’s Privacy

Our website and cleaning services are intended for adults and businesses. We do not knowingly request personal information directly from children. If a parent or guardian believes that a child has provided personal information to us, they may contact us so we can review and remove the information when appropriate.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or may use outside platforms for payments, scheduling, maps, reviews, social media, or other business functions. Those websites and providers operate under their own privacy practices. Doralex Facility Services is not responsible for the content or privacy practices of websites or services that we do not control.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, communication methods, or business practices. The revised version will be posted on our website with an updated effective date. We encourage visitors and customers to review this page periodically.

14. Contact Us

Questions, requests, or concerns about this Privacy Policy may be directed to:

Doralex Facility Services

Phone: (618) 538-1983

Email: info@doralexfacilityservices.com

Website: https://doralexfacilityservices.com

Service Area: Shiloh, Belleville, O’Fallon, Fairview Heights, surrounding Metro East communities, and the Greater St. Louis area