Terms & Conditions

Doralex Facility Services
Terms & Conditions

Effective Date: August 5, 2026

Welcome

Thank you for choosing Doralex Facility Services. These Terms & Conditions apply to all residential and commercial cleaning services provided by Doralex Facility Services. By scheduling or using our services, you agree to these Terms.

Our Services

We provide residential cleaning, commercial cleaning, janitorial services, move-in/move-out cleaning, post-construction cleaning, carpet cleaning, floor care, interior window cleaning, and customized cleaning plans.

Estimates

All estimates are provided based on the information available at the time. If the condition of the property or requested services differ from the original estimate, pricing or service time may change. We will obtain your approval before performing additional billable work.

Scheduling

We will make every effort to arrive within the scheduled appointment window. Occasionally, weather, traffic, emergencies, or previous appointments may affect arrival times. We will communicate significant delays whenever possible.

Property Access

Customers are responsible for providing safe access to the property. If keys, lockboxes, smart locks, gate codes, garage codes, or alarm codes are provided, we will use reasonable care in safeguarding that information and will return keys or secure them according to the customer’s instructions.

Security Systems

If your property has an alarm system, please provide accurate instructions before service. We are not responsible for false alarms, monitoring fees, or delays caused by incorrect codes or malfunctioning security systems.

Valuables, Special Instructions & Restricted Areas

Please secure cash, jewelry, firearms, prescription medications, passports, checkbooks, financial records, collectibles, and other highly valuable or sensitive items before service. If there are rooms, closets, cabinets, storage areas, safes, or specific items you do not want cleaned or handled, please let us know before your appointment. We will gladly follow your instructions.

Customer Responsibilities

Please ensure water and electricity are available, provide a safe working environment, secure pets when necessary, and notify us of any conditions that may affect the cleaning service.

Payments

Payment is due according to your invoice unless otherwise agreed. We may accept cash, checks, debit cards, credit cards, and bank transfers.

Cancellation & Rescheduling

Please provide advance notice if you need to cancel or reschedule. Appointments where we cannot access the property may be subject to a trip or lockout fee if disclosed at booking.

Satisfaction Guarantee

If you are not satisfied with your cleaning, please contact us within 24 hours. We will review your concerns and, when appropriate, return to address eligible areas.

Damage Claims

If you believe damage occurred during service, please notify us within 48 hours. We may request photographs and an opportunity to inspect the item. If we determine that damage was directly caused by our team during the performance of our services, we will work with you in good faith to resolve the matter appropriately.

Service Limitations

We do not provide hazardous waste cleanup, crime scene cleanup, pest control, mold remediation, structural repairs, or restoration services unless specifically agreed in writing.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

SMS Communications

By providing your mobile number, you agree to receive service-related text messages such as appointment reminders, estimates, invoices, and scheduling updates. Reply STOP to opt out or HELP for assistance. Message and data rates may apply.

Changes

We may update these Terms & Conditions from time to time. The current version will be posted on our website.

Contact

Doralex Facility Services
Phone: (618) 538-1983
Email: info@doralexfacilityservices.com
Website: https://doralexfacilityservices.com